Su Casa Memphis: From Financial Uncertainty to Strategic Clarity

Su Casa Memphis exists to connect and empower both the Latino immigrant and broader Memphis community by creating a safe place to learn, grow and experience belonging. Through its core programs, which include adult English classes, a bilingual preschool and community services, Su Casa has become a vital resource for hundreds of families across Memphis and the Mid-south.


However, as the organization grew, so did the complexity of its financial needs.

The Challenge

When Su Casa first engaged CFO Leverage, the organization was operating with basic bookkeeping support, but it lacked the financial visibility needed to make strategic decisions.
“We had clean books, but we didn’t have clarity,” said executive director Michael Phillips. “It was largely data entry. I still had to do a lot of the work myself to understand what the numbers meant.”
At a critical moment, Su Casa was facing financial uncertainty and difficult decisions. Leadership needed to clearly understand:

  • Their true financial position
  • How to communicate needs to donors and the board
  • What decisions would mean for the organization’s future

Without that clarity, growth—and even stability—were at risk.

The Solution

CFO Leverage partnered with Su Casa as a fractional CFO, quickly transitioning from basic financial support to a strategic, hands-on partnership.
The engagement included:

  • Building a clearer financial reporting structure that requires less time and input from Phillips
  • Translating financial data into actionable insights for both leadership and the board
  • Providing guidance on budgeting, compensation and cost management, that allow the organization to see actual dollars in action and what they mean
  • Supporting leadership in long-term financial planning beyond the next 3-5 years
  • Acting as an ongoing thought partner to the executive team

The Impact

Financial Clarity at a Critical Moment

CFO Leverage helped Su Casa distill complex financial data into clear, actionable insights, enabling leadership to confidently communicate with both the board and donors.
“I was able to walk into those conversations with clarity on what was happening, what we needed and exactly how much that meant in dollars.”

Strategic Decision-Making

The organization moved from reactive decision-making to proactive, long-term planning, with visibility into:

  • 1-year operational planning
  • 3- to 5-year growth strategies
  • Long-term organizational sustainability

“They’ve helped us understand not just where we are, but what’s possible over the next 1, 3, 5, even 10 years.”

Stronger Fundraising Outcomes

With a clearer financial story, Su Casa successfully executed a high-impact fundraising campaign, supported by more transparent and compelling messaging.
“We could clearly tell donors: this is what your dollars are doing, and this is how you can help.”
In fact, Su Casa raised $200k in funds with CFO Leverage’s support in the first six months of the contract. Since then, it has consistently raised more dollars than it has spent due to many new efforts and improvements, among them being the partnership with CFO Leverage.

A True Thought Partner

Beyond numbers, CFO Leverage became a trusted advisor, helping Su Casa evaluate tradeoffs, align decisions with mission and operate with greater confidence.
“They’re not just doing the bookkeeping, they’re helping us think. They bring best practices, perspective and clarity to every decision we’re making.”

The Result

Su Casa has transitioned from a position of financial concern to one of stability, clarity and optimism. The organization now has:

  • A clear understanding of its financial position
  • Stronger communication with donors and stakeholders
  • A roadmap for sustainable growth
  • Confidence in decision-making at every level

“It has truly changed the trajectory of what’s possible for Su Casa,” Phillips said. “We’ve moved from a place of concern to a place of hope and optimism.”

CFO Leverage put us on an aggressive timeline to get things moving. We started with the basics, but it quickly became a much deeper partnership.
MICHAEL PHILLIPS
EXECUTIVE DIRECTOR
SU CASA MEMPHIS
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